Bank of America Customer Service
- (800) 432-1000
- Mon-Fri 7am-10pm, Sat-Sun 8am-5pm EST
- 24 mins wait
Bank of America customer service. Get in touch with Bank of America's customer service department through the following phone numbers, social media, live chat and contact form. For more information about home retention, mortgage services, credit cards, fraud reporting, bankruptcy, online banking and bill payments, please call the numbers listed below.
Bank of America Customer Service Phone Numbers
- Customer Service 877-833-5617
- Customer Service 800-669-6076
- Home Retention 877-327-9225
- Mortgage Services 888-325-6435
- Mortgages 800-669-6607
- Credit Cards 800-421-2110
- Fraud Reporting 877-366-1121
- Credit Cards 800-732-9194
- Bankruptcy 800-669-5224
- Customer Service 800-285-6000
- Online Banking/Bill Pay 877-768-9836
- Executive Customer Relations 704-386-5687
- Online Banking 800-781-5393
How To Contact Bank of America
Welcome to Bank of America.
- Please say or enter your telephone access ID number.
- For information on a single account, please say or enter your card or account number
- Alternatively, you can also say, "Other options" or press 1
- Other options.
- You can say, "Balance, recent activity or transfer funds" or you can press 1.
- You can say, "Report something lost or stolen" or you can press 2.
- You can say, "Open an account or apply for a loan" or you can press 3.
- You can say, "Locate an ATM or a banking center" or you can press 4.
- You can say, "Get online banking support" or you can press 5.
- You can say, "Set up a telephone access ID" or you can press 6.
- To repeat these options say, "Repeat" or press 8,
- To hear more options, say "Option" or press 9.
- Please explain to us in a few words why you are calling so that we may better assist you.
Bank of America Custom Service Contact Information
Bank of America Services
Bank of America's Customer Service
If you have an issue or problem with some aspect of your finances, then the bank of America customer service can usually help you get it resolved very quickly. To find the one nearest you, all you have to do is look then up in the yellow pages or the internet, and many results will come up, and you won't have any trouble at all finding somebody to talk with immediately.
The thing to remember is that bank of America is known for their customer service, so you probably won't have much trouble getting your issue taken care of soon. I you aren't already doing business with Bank of America, I would definitely recommend it, for the simple fact that they do have excellent customer service, and in addition, offer many feature that other banks do not.
Take, for example, their online banking option. You're no doubt come to expect online banking available anywhere, so this probably doesn't sound too impressive, but there's is ahead of the competition, for the simple fact of how easy it is to use.
For example, they have a feature that inputs the most popular companies in your area such as electrical, gas station, etc, and enables you to just select them from a list and make your payment right then and there. If you are doing business with a smaller firm not listed, still no problem-just input the info, and the next time you need to pay them, they will be among the choices to select.
The best thing about the bank of America online banking is that you don't lose the money from your bank account until the company you are paying actually gets it deposited into their account. The majority of banks do this as soon as you pay, even if they won't receive it for another four to seven days, as is of ten the case.
This gives you a chance to continue earning interest off of it until it actually processes, and while this might not seem like a big deal now with the low interest rates, when they do go up, this money can really add up, particularly if you make a lot of payments via the net.
The bottom line is, few banks stack up to Bank of America, and if you have any issues with them, just call up or email Bank of America Customer Service, and you can expect a response fairly quickly.
Bank of America, headquartered in Charlotte, North Carolina is a banking giant. As a big bank, second in holdings only to JP Morgan Chase, Bank of America attracts many customers because of the vast number of locations and the huge offering of services of products. Some customers seek out big banks like Bank of America for the feeling of security; others become customers by default as Bank of America gobbles up other institutions like Merrill Lynch and FleetBoston Financial Corp. Many customers are drawn to the competitive rates of Bank of America and others are lured in by special online deals and gifts. So Bank of America now has over 53 million customers including individuals and businesses but are Bank of America customers "happy customers?'
Bank of America's Comprehensive Products are a Plus
Bank of America is no doubt a full service bank offering about any financial product a banking customer could desire including checking accounts, savings accounts, home loans, school loans, car loans, business loans, certificates of deposit, credit cards, brokerage services and much more.
Bank of America's Customer Service Options:
Bank of America has branches in most medium to large cities in the United States. They also have a website, bankofamerica.com, for account access and bill pay. The website also offers a myriad of customer service phone numbers.
Can Customers have a "Happy Meal" at a Super-sized Bank?
Most customers are happy with the selection of products offered by Bank of America. Those with good credit have found it easy to get competitive rates. Many have taken advantage of temporary low rates, made at least the minimum payments on time and paid off the balance before the rate skyrocketed. These are the happy customers.
While the products are vast and the rates are competitive, many customers share the same stories of customer service frustrations. Unhappy customers are blasting away in forums about negative experiences with phone calls to Bank of America customer service reps.
Our own experiences with Bank of America have included phone calls resulting in long holds, many transfers, unresolved questions and customer service reps that seem to want to pass us off.
On the other hand, our experiences with the Bank of America web site have been favorable. It is easy to access, easy to use and fast.
Bank of America also offers many cash incentives to bring in new customers. As with all fine print, with Bank of America you'd better read it carefully. For example, a $50.00 cash gift for opening a new account will only be made 50 days later and sometimes standard fees reduce the "gift" before you ever get it.
Bank of America recently announced Brian Moynihan as the new CEO. Moynihan admits, "We have a lot of work to do, and I'm ready."
Bank of America has an impressive number of services and products but unfortunately, many customers just feel like a number, and not a very high one, when dealing with this big bank.