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Macy Customer Service Number 800-289-6229

Macy Customer Service

  • 800-289-6229
  • Mon-Fri: 9am-9pm; Saturday: 9am-7pm; Sunday: 11am-7pm
  • 14 mins wait

Macy's customer service. Get in touch with Macy's customer service department via the following email, social media, contact form, phone numbers and online chat. For all questions about Macy's department stores, online shopping, product safety, executive customer service, returns and stock, please call call the numbers listed below.

Macy Customer Service Phone Numbers

  • Executive Customer Service 877-887-8781
  • Corporate Offices 212-494-3000
  • Customer Service 800-264-0069
  • Consumer Product Safety Commission 888-257-5949
  • Macy’s Credit Services 1-877-493-9207

How To Contact Macy

Thank you for calling Macy’s. Your call may be recorded or monitored for quality assurance. 

  • To receive product information or place an order, press 1.
  • To receive help with an order you have already placed, press 2.
  • For anything else, press 3.
  • If you are calling regarding your Macy's credit account, press 1.
  • If you would like to know a gift card's balance, press 2 
  • For help with your Macy’ profile, press 3.

Macy's, the US-wide store chain, retails ladies and menswear, home wear, children's wear, toys, gadgets, bedding, furniture, cosmetics and jewellery etc in its 800 stores.

The first shop was founded in 1858 by Rowland Macy in New York City and he chose the logo to be a red star - a throwback to the tattoo he had made when he was working as a young sailor on a Nantucket whaling boat. The shop stayed in the family until it was bought by Isidor Straus who died on the Titanic. Isidor became immortalised when survivors revealed that he refused to board a lifeboat 'while there were women left behind' and his wife of many years, Ida, declined to leave his side, dying alongside him.

After then, the chain of companies has passed through several hands and it is now part of the massive Federated Department Stores conglomerate. The last accounts for Macy's declared a turnover of $25bn and a profit of $1bn with the company currently employing 150,000 members of staff in its stores and eSpot ZoomShops that sell electronics.

Apart from Isidor and his wife's appearance in various Titanic movies, the shop has also featured in the perennial success 'Miracle on 34th Street' which largely takes place in Macy's flagship store on 34th Street - hence the film's name.

If you are thinking of applying to Macy's for one of their job vacancies, then you may be interested in the employee benefits which the company offers. These are:


Macy's offer subsidised medical and dental programs and a 'Healthy Living Wellness Program' which checks workers' blood pressure and cholesterol. Employees can sign up for Weight Watchers through the company and there is free preventive health care for employees' families. If worker becomes incapacitated, they can take advantage of a disability income protection scheme which is available to both full-time and part-time staff.


There is a retirement investment plan in place and Macy's will match a percentage of employees' pre-tax savings.


There are paid vacations and the promise of time off work to attend to and care for a sick relative or where a work-initiated disability has occurred.


Salary pay-checks can be paid direct into employees' bank accounts and Macy's provides a service called In-site whereby staff can access their records and make updates etc.


There are discounts for Macy's employees and their families on Macy's products with staff reductions ranging from 10% to 20%, with the odd promotion reaching 30% off.


Macy Custom Service Contact Information

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